User Roles
There are four user roles in ALO. They are Administrator, Supervisor, Member, and Staff. This document describes the roles and their limitations.
Administrator
- complete access to all features in an ALO Team
- allowed to send urgent and regular Broadcast messages
- add/edit/remove Users (Team members)
- add/edit/remove Channels, Escalations, Task Types, Hashtags, FAQ, Routing
- add/edit/remove Task Types and Shortcuts
- import Boards from Google Sheets
- access to Analytics
- access to Contacts
- access to Feedback
Supervisor
All Administrator capabilities (above) with the following exceptions:
- cannot Create/Update/Delete Channels, Escalations, Task Types, Hashtags, FAQ, Routing
- cannot setup Task types and Shortcuts
- cannot view location of Administrators
- can create/assign Tasks and assign them to all roles, except Administrators
Member
All Supervisor capabilities (above) with the following exceptions:
- no access to locations and map
- can create/assign Tasks and assign them to Members and Staff for the Channels they ar
- can only view Tasks for Members and Staff
- can only send Broadcast messages without an alarm
- no access to Analytics
- no access to Feedback
Staff
All Member capabilities (above) with the following exceptions:
- cannot view Boards other than Tasks
- can only view Tasks that have been assigned to the Staff member or created by the Staff member via Home
- can only assign Tasks to themself
- can click on hashtags and see the Hashtag board row
- cannot start a Direct Message, but can participate in Direct Messages
Text Only
All Staff capabilities (above) with the following exceptions:
- No push-to-talk audio communication
- No realtime video communication
Last modified 5mo ago