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User Roles

There are four user roles in ALO. They are Administrator, Supervisor, Member, and Staff. This document describes the roles and their limitations.
Administrator
  • complete access to all features in an ALO Team
  • allowed to send urgent and regular Broadcast messages
  • add/edit/remove Users (Team members)
  • add/edit/remove Channels, Escalations, Task Types, Hashtags, FAQ, Routing
  • add/edit/remove Task Types and Shortcuts
  • import Boards from Google Sheets
  • access to Analytics
  • access to Contacts
  • access to Feedback
Supervisor
All Administrator capabilities (above) with the following exceptions:
  • cannot Create/Update/Delete Channels, Escalations, Task Types, Hashtags, FAQ, Routing
  • cannot setup Task types and Shortcuts
  • cannot view location of Administrators
  • can create/assign Tasks and assign them to all roles, except Administrators
Member
All Supervisor capabilities (above) with the following exceptions:
  • no access to locations and map
  • can create/assign Tasks and assign them to Members and Staff for the Channels they ar
  • can only view Tasks for Members and Staff
  • can only send Broadcast messages without an alarm
  • no access to Analytics
  • no access to Feedback
Staff
All Member capabilities (above) with the following exceptions:
  • cannot view Boards other than Tasks
  • can only view Tasks that have been assigned to the Staff member or created by the Staff member via Home
  • can only assign Tasks to themself
  • can click on hashtags and see the Hashtag board row
  • cannot start a Direct Message, but can participate in Direct Messages
Text Only
All Staff capabilities (above) with the following exceptions:
  • No push-to-talk audio communication
  • No realtime video communication
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