Dispatching and AI

"Dispatching" in ALO allows you to share an Action with another channel, making it accessible to multiple teams or groups. This feature is especially useful for ensuring that all relevant parties can view the Action, along with its associated files, comments, and updates. Additionally, you can begin assigning members from the new channel to the Action, streamlining collaboration. You can dispatch issues or requests that come in via SMS, Voicemail, or QR codes to the appropriate department either manually or through artificial intelligence (AI), ensuring they reach the right people.

ALO's powerful AI Dispatching feature automates the dispatching of inbound issues or requests, enhancing operational efficiency and guest satisfaction in your facilities. Immediate dispatching without a dispatcher!

Dispatching

How to dispatch an existing Action

1. Say one of your parking attendants witnesses an accident in the parking lot and creates the following Action in ALO:

1. In the above message, the parking attendant has noted that the one of the owners of the colliding vehicles is upset and making threats. The dispatcher on duty decides that it is important to keep the Security team in the loop.

2. To dispatch this Action to Security, a dispatcher can either:

   • Click on the "TO DO" button and select "Dispatch"

   • Or navigate to the Actions Board and select the channel of that specific Action.

3. Both methods will open a "Dispatch Action" modal where a dispatcher can select a channel.

4. After the dispatcher clicks DISPATCH, the action and all associated conversations will be sent to the channel named "Security." Notice that the Action is still in the "Parking" channel, but there is now a note on the bottom right of the Action that it has been "DISPATCHED to Security".

Dispatching a Message

In order to route a message, dispatchers will need to complete the following steps:

1. A guest texts in that they have spilled their drink in their seat.

2. The dispatcher on duty dispatches the message to Housekeeping and assigns the message to type "Housekeeping"

3. Navigate to the Actions Board.

4. Selecting the + icon next to the message on the Actions Board will create a new task of the "Housekeeping" type. Enter in any important details that staff will need to do and then assign the Action.

AI Dispatching

ALO offers an AI dispatching feature to help you organize your external messages effectively. With this powerful tool, you can streamline task management and enhance operational efficiency at your stadium. With AI Dispatching, you can efficiently categorize and prioritize customer messages, ensuring timely responses and smoother communication workflows so that you can stay on top of incoming messages.

How AI Dispatching Works

Guests will send messages to your customer service phone numbers. See examples below:

As you can see, customer messages sent to the Guest Services channel are being dispatched to relevant channels for message organization. All food and beverage-related customer messages are now organized into the Concession channel.

How to Set Up AI Dispatching

1. Navigate to Settings > Channel

   • Find the external support channel in your account and select the pencil icon.

   • Toggle AI Dispatch Enabled ON

   • Toggle Auto Task Creation Enabled ON

2. Navigate to Settings > Channels and edit each channel you would like messages to route to.

   • For each channel, click the pencil icon.

   • Toggle AI Message Routing Enabled ON and provide an in-depth description for what kind of messages you would like routed to your channel.

Congratulations! You have no set up AI Dispatch for your organization!