TYPES and LOCATIONS
Administrators and Supervisors can configure TYPES and LOCATIONS in Settings.
LOCATIONS are an essential part of ALO. The more you use LOCATIONS, the more data you'll have for analytics and reporting. You can use LOCATIONS in messages, Incident/Request Forms, and ADA/Mobility Services.
You can find LOCATIONS in your settings here:
LOCATIONS are comprised of the following properties:
- Name - the Name field is what you would call the LOCATION if you were speaking with someone on your staff, such as "Section 101" or "Section 101 Lower"
- Description - the Description field is optional. It can be used to help staff who are less familiar with the facility understand where the LOCATION is, such as "North concourse near Section 121."
- TYPE - the TYPE field is optional. Additional benefits of using it are found further down in the “TYPE” section of this article.
LOCATIONS can be used in the following ways:
- 1.When TEXT messaging is used in ALO for staff communication, LOCATIONS can be connected to messages by using the hashtag (#) symbol, followed by the Location. Here is an example:
Tagging Channel Messages with a Location
- 2.In Incident / Requestion forms that have a LOCATION field. Here is an example:
Using a Location field in an I/R Form
- 3.As a location associated with a QR code sign posted in that location. QR Codes are a powerful feature in ALO that can be used on many types of signs for customer issue reporting and customer feedback. Here are examples of signs that use ALO QR codes: https://alo.ai/au To use ALO QR codes, create a Type and then a Customer Feedback Form for that TYPE (explained further in this article). Once a Customer Feedback Form is set up for that TYPE and the TYPE is associated with a Location, then you'll see a QR symbol appear adjacent to the LOCATIONS, like this:
Settings / Locations for Locations associated with a Type that has a Customer Feedback Form
and then tap on the QR icon to configure the QR code for the Channel where you want the QR code to appear, the language for the QR code, and the color of the QR code. Note: Android phones can get finicky with low-contrast QR codes. When using colors other than the defaults, you should test them on both iPhones and Android phones to make sure they are detectable by the cameras and operating systems.
QR Code Generator Example
- 3.ADA/Mobility Services for the pickup and drop off LOCATIONS
Create a Mobility Request from the Task Board
- 4.The LOCATIONS that customers will see on the Mobility Form are determined by the Mobility LOCATIONS that are configured in Settings / Locations but pressing on the button that says: Mobility LOCATIONS. This button will only be there for ALO Teams configured for ADA/Mobility Services.
Mobility Locations found in Settings - Locations
TYPES are multipurpose objects in ALO that are used for any combination of the following:
- 1.Keeping Locations organized (by using the Type field in LOCATIONS). Examples of this might be: "Seating", "Concession", "Restroom", "Facility", "Parking", or "Gate".
- 2.Creating a Customer Feedback Form and then associating a Customer Feedback Form with a Location. This is a blank Customer Feedback Form:
Customer Feedback Form
and this is an example of a Customer Feedback Form for customers to report restroom issues via ALO QR codes:
AFC Richmond Customer Feedback Form for Restrooms
- 3.Creating an Incident / Request Form and then associating an Incident / Request Form with a Group so that the Incident Request Form will appear as a HOME button and also on the Task Board for Admins and Supervisors to create Tasks from the Task Board with the Incident / Request Form. This is a blank Incident / Request Form:
Unused Incident / Request Form
This is an example of an Incident / Request form for Staff Reporting housekeeping issues:
Example of an Incident / Request Form