📂Team Setup Information Requests

Essential information we need to set up your Team in ALO

Thank you for deciding to future-proof your facility operations with ALO! We are excited to work with you and gain a deeper understanding of your workflows and how we can work with you to elevate the guest experience, improve safety, reduce risk, and improve your team's productivity.

Now let's get going! Please work with ALO representative to collect information and determine what is best for your needs. Below, we have compiled a list of items that would be helpful for setting up your organization.

Organizational Information

We will do most of the setup for you! Please work with your ALO representative to determine the best way to set up your account for your use case.

1. Locations 📍

Actions in ALO (which include To-Dos, Incidents, or Lost and Found) will each be tagged with Locations.

For example: Housekeeping staff find a lost phone in Section 101. A "Lost and Found" Action Form will be created and filled out by staff with Location Section 101 tagged. ALO provides location analytics to help management and dispatchers suit their operations. Say Section 101 is set up in a way that causes many phones to be lost during an event; an issue like this can be backed up by real data following events that happen within a stadium. Data collected by ALO can help uncover trends that occur within an event space.

Here are some resources that you can send your ALO representative. Your ALO representative will reference these items as they are adding Locations into your account:

• Venue maps, which include:

  • Seating

  • Gates

  • Parking

  • Restrooms

  • Concessions

  • Merchandise Stores

  • Suites

  • Premium areas.

• Any terminology that will be recognizable to your staff to differentiate locations such as restrooms, entrances, etc.

• Any reference documents used by staff to identify rooms and locations.

• If you use ISS 24/7 or another legacy Incident Management System, or CMMS, please send us the following:

  • CMMS Sections

  • CMMS Locations

2. Radio Channels 🛜

ALO provides messaging functions that help your staff communicate with one another and aid in guest communication. All communications are saved, tagged, and referenced to Actions within ALO to create rich historical data that is easily searchable. Channels also allow you to manage permission levels within your account.

For example: conversations between housekeeping staff may be irrelevant to security staff; and access to sensitive incident data may need to be only available to staff with privileged access. For this reason, your account should have channels entitled "Housekeeping" and a "Security." Of course, there are situations when an Action item created by housekeeping staff might become relevant to security staff; you can dispatch it with ALO and all related conversation to the "Security" channel.

Here are some resources that you can send your ALO representative. Your ALO representative will reference these items as they are adding Channels to your account:

• Names of radio channels monitored by your dispatchers

• Department names.

3. Incident and Request Forms 📄

Housekeeping Action Forms may differ from Engineering, IT, or Incident Forms. ALO provides fully customizable forms that will suit your staff members' needs and match your terminology. Talk to your ALO representative to determine whether our generic form are right for you or futher customization is preferred.

Here are some resources you can send your ALO representative. You ALO representative will reference these items as they are adding Forms to your account:

• Incident or request forms utilized by your staff

  • Some examples:

    • Incident

    • Ejection

    • Medical

    • Work Order (Facility Maintenance)

4. After-Action Reports, Event Summaries, or Event Post-Mortems

ALO will provides reports which are a great way to gain analytics for specific events or a specified amount of time. Using After Action Reports in ALO, management can view what occurred during an event at a glance.

For example: a supervisor marks March 10th, 12 am to 11:59pm as a Period entitled "Blazers v Sixers" for a game occurring at 7pm. All Actions (To-Do Items, Incidents, and Requests) will be recorded as occurring within that Period. After the game, management can access an After Action Report detailing all setup and teardown details of the event and a breakdown showing what staff spent their time doing.

Here are some resources you can send your ALO representative. You ALO representative will reference these items as they are setting up your After Action Reports to your account:

• Any reports typically sent to administration after an event for evaluation and decision-making purposes.