🤖AI Dispatching

Using artificial intelligence, ALO's powerful AI Dispatching feature streamlines external message organization, enhancing operational efficiency in your facilities.

ALO offers an AI dispatching feature to help you organize your external messages effectively. With this powerful tool, you can streamline task management and enhance operational efficiency at your stadium. With AI Dispatching, you can eefficiently categorize and prioritize customer messages, ensuring timely responses and smoother communication workflows so that you can stay on top of incoming messages.

How It Works

Guests will send text messages to your customer service phone numbers. See examples below:

As you can see, customer messages sent to the Guest Services channel are being dispatched to relevant channels for message organization. All food and beverage-related customer messages are now organized into the Concession channel.

How to Set Up AI Dispatching

1. Navigate to Admin > Settings > Edit a Team

   • Toggle AI Message Routing ON
   • Toggle Auto Task Creation Enabled ON
2. Navigate to Settings > Channels and edit each channel you would like messages to route to.

   • For each channel, click the pencil icon.
   • Toggle AI Message Routing Enabled ON and provide an in-depth description for what kind of messages you would like routed to your channel.

Congratulations! You have no set up AI Dispatch for your organization!